Support

We're here to help.

Need a hand with Relay, or want to make a data request? Email us and we'll get back to you.

Common questions

When is a credit used, and when do I get it back?

A credit is used when Relay completes the call and gets you a useful result. That can mean doing the task, getting an answer, checking availability, getting a price, or finding out that something is not available. A “no” is still a result: if Relay rings and they are fully booked, the call did its job.

You don't need to do anything to get a credit back. If Relay can't deliver the calling service, because nobody answers, the call never connects, or something goes wrong on our side, the credit is returned to your Relay balance automatically.

Does the person I'm calling know it's an AI?

Yes. Every call begins by clearly stating it's an automated AI assistant calling on your behalf, and that the call may be recorded.

How do I delete my account and data?

Open the app, go to Settings → Delete account. This immediately removes your Relay account, calls, transcripts and support conversations from Relay's database. Relay asks its voice provider to delete call records and retries any deletion it cannot confirm. Limited network, transaction, security or legal records may remain with processors where required.

How do I request a copy of my data?

Email us at the address above and we'll help within one month.